Cart 0

Terms and Conditions

Who are we
Trophies247 is the trading name of Gordon Stoker & Son Ltd. a family jewellers and engravers established in 1965.

Where are we

1, Holyrood Street, Chard, Somerset. TA202AH . Telephone/Fax 01460 261938.


V.A.T.

All prices shown include VAT. Our VAT Registration number is 130 5021 35

Currency

All sales are in £ Sterling only

Delivery

Trophies247 will only deliver and ship to the United Kingdom

Alterations
We reserve the right to alter prices and specifications without prior notice. In the event of an item being out of stock we will upgrade or substitute with a trophy of a similar design and or the same or higher price and quality wherever possible.

Descriptions

All heights and descriptions are approximate and are not subject to a guarantee of accuracy although every care is taken.

Engraving

We have over 40 years of experience in engraving and the engraving is Free of Charge and the only limitation on the amount of engraving we will carry out is one of available space, to that end we have included with every description an approximate number of lines and characters we can engrave on the specific item, this may vary slightly depending on the style of font.

Payment

All transactions can be by Credit Card, Paypal, Bacs or Cheque and will be charged at time of order, Credit Card, Paypal and Bacs payments enable the goods to be engraved within 5 working days, cheque clearance take 5 days to clear before we can process your order.

Delivery Dates
If you need your trophies for a particular date please advise us at time of purchase, we will always do our best to acheive the desired delivery time, if your delivery time is not possible we will advise you as soon as we practically can, no liability can be accepted by Trophies247 for a missed delivery date.

Returns

Items must be returned in a re-saleable condition and restocking of unwanted goods will be credited less 25 %. Please note any item which as been engraved cannot be returned unless due to a mistake by us.

Shortages
Shortages or breakages must be notified in writing or by email within 3 working days of delivery.

Delivery

We aim to despatch all orders within 5 working days, if it is going to be longer than that for example due to a stock shortage we will contact you for your instructions.

Carriers

UK Mainland: Trophies247 will use the most cost effective carriers available to us whilst maintaining a top quality service. The delivery charge for all orders over £100 is free of charge for the UK Mainland only.

Receipt Of Goods
When receiving goods via our carrier, please check the contents of the parcel before signing the carrier's delivery note. Or alternatively sign the note "unchecked". Delivery will be made during business hours Monday to Friday (8.30am to 5.30pm). Unfortunately we are not able to specify the exact time unless the carrier informs you direct. 

Your order can be left in out houses, porches, sheds, or at a neighbours house. YOU MUST STATE THIS DURING THE CHECK OUT. Or, alternatively have the order delivered to a works address. We reserve the right to used different means of despatch.

Please note: Your order cannot be delivered to PO boxes. the carriers (our carriers) will attempt to deliver your order and if no one is available to sign for the order the carriers will leave a calling card giving you an option to arrange for another delivery date.
If you fail to contact the carriers on two occasions the order will be returned to Trophies247 and a further carriage charge will be made to your card to re-send it back to you. If in the event you fail to arrange your delivery via a new date and subsequently the order is no longer needed we will arrange to the goods to be returned and a credit will be issued to the customer less a 25% admin charge plus all the delivery costs.

Complaints
In the rare event of a complaint, please contact us immediately by telephone or by e-mail and we will do our up most to resolve the problem.

Acceptance of these terms and conditions
The placing of an online order denotes the knowledge and acceptance of these terms and conditions.

Use of the Trophies247 website

The copyright is owned by Gordon Stoker & Son Ltd T/A Trophies247.co.uk.

Authorisation to Reproduce
Any person may reproduce any portion of the material in these web pages subject to the following conditions:


* The material may be used for information and non-commercial purposes only
* it may not be modified in any way
* any copy of any portion of the material must include the following copyright notice : Property of Trophies247

Viruses
Trophies247 makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.

Privacy Statement
The registered company called Gordon Stoker & Son Ltd, trading as Trophies247.co.uk recognise the importance of protecting the privacy of certain general information ("data") and specific personal information ("Personal Data") collected about our customers (referred to as "Customers", "you", or "your") and consequently respect your privacy. This privacy statement discloses what information we gather, how we use it, and how to correct or change it. At Gordon Stoker & Son Ltd, trading as Tophies247.co.uk it is our intention to give you an understanding about how we collect your information and the use we make of it in the course of our business.

As technology continues to develop, our privacy policy may need changing in order to provide the best possible service to our site visitors. We would recommend you check and make sure that you have read our most recent policy statement when you visit our website. Gordon Stoker & Son Ltd, trading as Trophies247.co.uk only collects personally identifiable information about you (i.e. your name, address etc.) through our website when voluntarily submitted by you, the visitor. Visitors may choose to submit personal information to enter contests, to obtain information or submit a comment, to register for a VIP Membership, to place an order, to provide a more personalised shopping experience or to inform you of special offers and discounts. Providing personal information is up to you, our visitor. If you do not want your personal information collected, please do not submit it to us. We also offer visitors an "opt-out" option at any time they wish to cease receiving e-mails or other information from us.

Security measures are in place to prevent the loss, misuse or alteration of the information received from our online visitors, and to make such information as secure as possible against unauthorised access and use Occasionally, we may collect technical information automatically when you connect to our site which is not personally identifiable. An example of this would include the type of Internet Browser or the type of computer operating system you are using or the domain name of the website from which you linked to our site.

We use "cookie" technology and IP addresses only to obtain non-personal information from on-line visitors to provide them with the best possible personalised on-line experience. To do this we do keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by the visitor, and the domain name of the visitor's Internet service provider.

We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This helps us keep our site fresh and interesting to the majority of our visitors.

Cookie technology also helps us deliver content tailored to a visitor's interests. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our site.

Secure online shopping at Trophies247

At Trophies247 we take security very seriously and make purchasing trophies online as safe as shopping in any of our high street shops.
We take credit card payments processed by Paypal which is a very secure online payment system used by millions of buyers worldwide, we as sellers do not at any time see any of your card details, your payment is processed by PayPal and then the amount is transferred to our PayPal account, at no time are any of your details except your name and address and telephone number sent to us.

Internet shopping is safe

1. All of your usual shopping rights apply online:
2. Know who you're dealing with, get the seller's phone number and postal address.
3. Be aware of terms and conditions, check payment and delivery details.
4. Keep records of what you order.
5. EU law protects you against fraudulent use of your payment card in EU transactions. Credit cards give you extra protection.
6. Only give your payment card details over a secure connection and never by direct email. Never disclose your PIN to anyone, and NEVER send it over the Internet.
7. You usually have at least 7 days to cancel an order and request a refund from an EU retailer.
8. Check your payment card statement carefully. You have at least 90 days to report a suspect transaction.
9. When you buy goods online from outside the EU, you are an importer and may be liable to pay any Customs Duty and VAT. Be cautious, as it may be difficult to seek redress if problems arise.
10. If you have a problem, contact the seller. Then, if you need to, contact the payment card company and your local Trading Standards Office.